Subscription Cancellation Policy

Ma Repose offers certain products through recurring purchase and subscription options. By selecting a subscription or other recurring purchase option, you agree that your order will be automatically renewed and charged according to the subscription terms displayed at checkout.

This Subscription Cancellation Policy explains how cancellations of recurring purchases work. It applies in addition to our Refund Policy, Shipping Policy, and Terms of Service.

1. Subscription Renewals

When you purchase a product using a subscription or recurring purchase option, you authorize Ma Repose and our payment provider to automatically charge your selected payment method at the frequency and price displayed at checkout, unless the subscription is cancelled before the next applicable renewal.

The applicable subscription frequency, price, and renewal terms will be presented before you complete your purchase.

Subscription prices may change for future renewals. Where required by applicable law, we will provide any notice required before a price change takes effect.

2. How to Cancel

You may cancel your subscription at any time before the next renewal by using the available subscription-management functionality associated with your order or by contacting Ma Repose Customer Support.

A cancellation will generally become effective for future renewals only.

Cancellation does not automatically cancel an order that has already been processed, fulfilled, or shipped.

To prevent the next recurring charge, cancellation must be completed before the applicable renewal is processed.

3. Effect of Cancellation

Once a subscription has been successfully cancelled:

• no further recurring charges will be made under that subscription;

• future scheduled subscription orders will not be processed; and

• products from future renewal orders will not be shipped.

Any order that has already been successfully processed before cancellation remains subject to our Refund Policy and Shipping Policy.

Cancelling a subscription is therefore not the same as cancelling an already processed order.

4. Orders Already Processed or Shipped

If a recurring order has already been processed, charged, or shipped before a cancellation takes effect, cancellation of the subscription does not automatically entitle the customer to a refund of that order.

Any refund, return, cancellation, or withdrawal request relating to an already processed order will be handled under our Refund Policy and, where applicable, any mandatory rights provided by applicable law.

If a customer wishes to avoid the next shipment, the subscription should be cancelled before the renewal date.

5. Renewal Dates and Failed Cancellations

Customers are responsible for ensuring that their subscription is cancelled before the applicable renewal date.

A request submitted after a renewal has already been successfully processed will generally apply only to future renewals.

For account, technical, or processing issues that prevent a customer from cancelling before a renewal, Ma Repose may review the circumstances and available records. Any resolution remains subject to applicable law and the applicable refund and cancellation rules.

6. Failed Payments

If a recurring payment fails, we or our payment provider may retry the payment using the payment method associated with the subscription, where permitted by applicable law and the payment provider's rules.

A failed payment does not necessarily constitute cancellation of the subscription.

Customers remain responsible for maintaining valid payment information while a subscription remains active.

7. Payment Method Changes

Customers may update their payment method through the subscription-management functionality made available by Ma Repose or through the applicable payment provider.

Updating a payment method does not cancel an active subscription.

8. Subscription Discounts and Promotional Pricing

Where a subscription includes a discount or promotional price, the applicable discount and renewal pricing will be disclosed before purchase.

A promotional subscription discount applies only as described at checkout and does not create a permanent entitlement to the promotional price.

Unless otherwise stated, cancellation of a subscription ends eligibility for future subscription pricing and benefits associated with that subscription.

9. Multiple Subscriptions

Each subscription is treated separately.

Cancelling one subscription does not automatically cancel another subscription, recurring purchase, or separate order associated with the same customer account, email address, payment method, or household.

Customers are responsible for reviewing their active subscriptions and cancelling each subscription they no longer wish to maintain.

10. Refunds and the 90-Day Money-Back Guarantee

Cancellation of a subscription does not itself create a refund entitlement.

Where a product is otherwise eligible for Ma Repose's voluntary 90-Day Money-Back Guarantee, any claim under that Guarantee will be subject to the terms, eligibility requirements, limitations, and exclusions stated in our Refund Policy.

The 90-Day Money-Back Guarantee is a separate voluntary benefit and does not automatically cancel future subscription renewals.

A customer who receives a refund under the 90-Day Money-Back Guarantee remains responsible for cancelling their subscription separately if they do not wish to receive future recurring shipments.

11. Legal Cancellation and Withdrawal Rights

Nothing in this Subscription Cancellation Policy limits, excludes, or waives any consumer right or remedy that cannot lawfully be excluded, limited, or waived under applicable law.

Where applicable law provides a statutory right to withdraw, cancel, terminate, obtain a refund, or otherwise end a recurring contract, those rights remain unaffected.

This includes any mandatory consumer protection rules that may apply based on the customer's country or jurisdiction.

12. Subscription Abuse and Duplicate Accounts

Subscription products and promotional pricing are intended for genuine personal use.

Ma Repose may investigate reasonably suspected fraudulent or abusive subscription activity, including repeated creation of accounts or subscriptions for the purpose of obtaining promotional pricing, repeated refund claims, payment abuse, or other misuse of our subscription program.

Any action taken in response to suspected abuse will remain subject to applicable law and does not limit any mandatory consumer rights.

13. Confirmation of Cancellation

Where technically available, customers will receive confirmation when a subscription cancellation has been successfully processed.

Customers should retain the cancellation confirmation for their records.

If a customer does not receive confirmation or is unsure whether a subscription has been cancelled, they should contact Ma Repose before the next scheduled renewal.

14. Changes to Subscription Terms

Ma Repose may modify subscription pricing, programs, or future renewal terms where permitted by applicable law.

Any material change affecting future renewals will be communicated in accordance with applicable legal requirements and the terms presented to the customer.

Changes will not retroactively alter rights or obligations relating to orders that have already been completed, except where required by law.

15. Relationship to Other Policies

This Subscription Cancellation Policy should be read together with our:

• Refund Policy

• Shipping Policy

• Terms of Service

If any provision of this policy conflicts with a mandatory consumer protection requirement, the mandatory legal requirement will control.