Shipping policy
Last updated: August 10, 2026
Where We Ship
We currently ship to the United States, Canada, the United Kingdom, and Australia.
Free Shipping on All Orders
Shipping is free on every order, with no minimum. We do not offer paid expedited options at this time.
Processing Time
Orders are processed within 24 hours on business days (Monday to Friday). Orders placed on weekends or public holidays are processed the next business day. During periods of high demand, processing may take up to 2 to 3 business days.
Delivery Estimates
Once your order has shipped, typical delivery times are:
- United States: 5 to 10 business days
- Canada: 6 to 11 business days
- United Kingdom: 7 to 12 business days
- Australia: 7 to 15 business days
These are estimates, not guarantees. Carrier delays, customs processing, weather, and peak periods can extend delivery times and are outside our control. A delayed delivery does not by itself qualify an order for a refund; our Return and Refund Policy governs refunds.
We do not currently ship to P.O. boxes, APO/FPO/DPO addresses, or freight forwarders.
Tracking
You will receive a shipping confirmation email with tracking information once your order ships. Tracking may take 2 to 3 business days to show its first update while the shipment is entering the carrier network.
Customs, Duties, and Import Taxes (Canada, UK, Australia)
Any import taxes, duties, or customs fees that are not collected at checkout are the responsibility of the recipient. If a shipment is refused or returned because import charges were not paid, we may deduct our outbound and return costs from any refund.
Shipping Address
Please double-check your shipping address at checkout. We can only change an address before the order has been fulfilled; email info@marepose.com immediately if you spot an error. If a package is returned to us or lost because the address provided was incomplete or incorrect, reshipment is at your cost, and refunds for such orders are reduced by our shipping costs.
Lost, Stolen, or Missing Packages
If your tracking shows no movement for 10 business days, or your package is marked delivered but you cannot locate it, email info@marepose.com and we will open an investigation with the carrier. For packages marked delivered, please first check with household members, neighbors, and your building's package area, and allow 48 hours, as carriers sometimes mark deliveries early. A package marked delivered to the correct address is not automatically eligible for a refund; we will work with you and the carrier to resolve it. All delivery issues must be reported within 60 days of the order date; claims after that cannot be accepted.
Questions
Novalda Brands LLC (Ma Repose) Email: info@marepose.com