Last updated: August 18, 2026

90-Day Money-Back Guarantee

We want you to have the opportunity to try Ma Repose with confidence. Our 90-Day Money-Back Guarantee is a voluntary guarantee offered by Ma Repose in addition to, and separate from, any rights and remedies you may have under applicable consumer protection laws.

1. What the Guarantee Covers

The 90-Day Money-Back Guarantee applies to one eligible Ma Repose kit from a customer's first qualifying purchase made directly through marepose.com.

To qualify:

• The purchase must have been made directly from marepose.com by an individual purchasing for personal use.

• The Guarantee is limited to one eligible kit per customer, household, shipping address, or materially associated account or payment method.

• The Guarantee does not apply separately to multiple kits purchased in the same order or across multiple orders.

• The Guarantee does not apply to wholesale, resale, commercial, promotional, complimentary, or otherwise non-standard purchases unless expressly stated otherwise.

• The Guarantee applies only to products specifically identified by Ma Repose as eligible for the 90-Day Money-Back Guarantee at the time of purchase.

Where an order contains multiple kits, bundles, or discounted products, the Guarantee applies to one qualifying kit only. Any refund under the Guarantee will not exceed the amount actually paid for the eligible kit after applying any applicable discount or promotion.

2. 90-Day Claim Period

A Guarantee claim must be submitted within 90 calendar days of confirmed delivery of the eligible product.

For orders delivered in multiple shipments, the 90-day period begins when the eligible kit covered by the Guarantee is delivered.

If an order is never delivered, this voluntary Guarantee does not create an additional refund right beyond any rights or remedies available under applicable law. Shipping and non-delivery issues are handled under our Shipping Policy.

3. Intended Use

The Guarantee is intended for customers who have purchased the product for personal use and have used the product substantially as directed during the applicable Guarantee period.

We do not require before-and-after photographs, medical records, or a detailed questionnaire as a condition of submitting a Guarantee claim. However, we may request reasonable information necessary to verify the purchase, confirm eligibility, prevent duplicate claims, or investigate suspected fraud or abuse.

4. What Is Not Covered by the Guarantee

The 90-Day Money-Back Guarantee does not provide a refund for:

• purchases that do not meet the eligibility requirements above;

• duplicate or repeated Guarantee claims for the same customer, household, address, account, payment method, or materially associated purchaser;

• products purchased for resale or commercial distribution;

• fraudulent, deceptive, or abusive claims;

• claims involving materially misleading or false information;

• purchases that were refunded, replaced, or otherwise resolved previously;

• amounts that were not actually paid for the eligible product;

• original shipping or delivery charges, except where a refund of such charges is required by applicable law;

• customs duties, import charges, brokerage charges, or other third-party fees, except where otherwise required by applicable law;

• claims submitted after the applicable 90-day Guarantee period.

Nothing in this section limits any statutory right or remedy that cannot lawfully be excluded or restricted.

5. Multiple Orders and Repeat Claims

The Guarantee is designed as a one-time first-purchase benefit, not as an ongoing trial or repeat-refund program.

If a customer places multiple orders, we may determine eligibility by considering reasonably available information associated with the purchases, including the customer's name, shipping or billing address, account information, email address, payment method, and prior Guarantee or refund history.

A customer who has previously received a refund under this Guarantee is not eligible to receive another refund under the same Guarantee for a later purchase, unless required by applicable law.

6. Bundles and Promotions

If an eligible product is purchased as part of a bundle or promotional offer containing multiple products, the Guarantee applies to no more than one qualifying kit.

Where necessary to determine the amount of a Guarantee refund, Ma Repose may allocate the total discounted purchase price among the products in the order using the relative prices displayed for those products at the time of purchase.

Promotional gifts, free products, bonus items, and complimentary products are not independently eligible for a refund under this Guarantee.

7. Guarantee Claim Process

To submit a Guarantee claim, the customer must contact Ma Repose through the support channel identified in our Refund Policy before the end of the applicable Guarantee period.

The customer should provide:

• the order number;

• the email address used for the purchase; and

• a brief statement that the customer is requesting a refund under the 90-Day Money-Back Guarantee.

We may request additional information where reasonably necessary to verify eligibility or investigate suspected fraud, misuse, duplicate claims, or other abuse.

8. Refund Amount

For an approved Guarantee claim, Ma Repose will refund the eligible purchase amount actually paid for the qualifying kit, subject to the exclusions and limitations stated in this policy.

Original shipping and delivery charges are not refundable under the voluntary Guarantee unless otherwise required by applicable law.

Refunds will be issued to the original payment method used for the purchase whenever reasonably possible.

Any refund will not exceed the amount actually paid for the eligible product.

9. Fraud, Abuse, and Repeated Claim Patterns

The Guarantee is intended for genuine customers and may not be used as a repeated free-trial, product-rental, or refund program.

Ma Repose may investigate claims where reasonably available information indicates potential fraud, misrepresentation, duplicate claims, systematic abuse, resale activity, or other misuse of the Guarantee.

Examples may include repeated claims associated with the same household or payment method, materially inconsistent purchase information, fabricated or misleading information, or patterns of repeated refunds.

Nothing in this section limits any rights or remedies that apply under mandatory consumer protection law.

10. Statutory Consumer Rights

This 90-Day Money-Back Guarantee is a voluntary commercial guarantee and does not replace or restrict any statutory consumer guarantees, cancellation rights, remedies for defective or non-conforming goods, or other rights that cannot lawfully be excluded, limited, or waived.

Where applicable law provides a consumer with rights or remedies that are different from or more favorable than this voluntary Guarantee, those statutory rights remain unaffected.

11. No Automatic Extension

The 90-Day Money-Back Guarantee applies only to the original eligible purchase and does not automatically renew, restart, or extend because of:

• a subsequent purchase;

• a replacement shipment;

• a discount or promotion;

• a customer opening a support ticket; or

• a prior refund or account credit.

Any legally required extension or remedy remains unaffected.

12. Changes to the Guarantee

Ma Repose may modify or discontinue this voluntary Guarantee for future purchases by updating this policy. Any modification will not affect a qualifying purchase made before the effective date of the change, except where a change is required by applicable law.